Gerard O.

I purchased a washing machine in the Powercitys Fonthill branch. I explained to salesman in the store that delivery will be up a long duplex staircase and that I don't mind paying for delivery but that it will need two men and a trolley on wheels to complete job. I was promised this would be no problem. On the day of delivery one man turned up and informs me that he cant enter the premises due to covid risks.he let me haul a 63kg machine up 20 steps on my own and let me bring old machine down the same steps.im still in pain. The machine weight nearly pulled me down the stairs. A complete lack of care for customer safety. Health and safety authority needs to be informed. Paperwork with machine states because of machine weight it needs two men. Delivery driver was alone. Rang customer care and they didn't want to know. Stay away from powercity at all costs. Duty of care to customers non existent. Customer complaints dept a joke.go somewhere else for your goods. Everyone should boycott Powercity over appalling customer service. Loads of complaints all over the internet. Have a look for yourself. I will never shop there again over what happened to me and will spread my story like wildfire. Zero stars.