I ordered some perfume and before I ordered it I called and asked if the price included both bottles as clearly pictured on the website. He said yes he does and I ordered the item, expecting both bottles. When only one bottle arrived, I called again and was told that it was a mistake by the representative and that the picture on the website was inaccurate. I asked that they make it right by sending me the second bottle and they refused! It is not a big deal but it is the principle of the experience -- clearly an error on their part and they refused to make good on it.