Gerald D.

I innocently in good faith placed an order for a condiment pump and received the top part which is a pump like for ketchup at a restaurant and then days later received a plastic scoop instead of the stainless steel pot that the pump attaches to. I explained the situation to Wasserstrom company representitive and they could really care less like it was somehow my fault and they doubted it could be true. I kind of knew they sucked right off when the order was first placed because the man acted like he couldn't even be bothered by my order and never even took my full information such as phone number. I sent the scoop back for which I was scolded by the Wasserstrom representative because that's not how they wanted it done ha ha, they were scolding me for not accepting the plastic scoop that I never ordered and then received a pot that didn't fit. Once again when I called the company, they were uncaring and terse but they finally agreed to resend the product again this time direct from the factory that made the pump which is an 11 unit quart and what I now received is a 7 quart pot... they told me I needed to deal directly with the factory now... huh? Obviously I objected strongly. This company has no business accepting online orders they aren't set up to take calls or trained on how to take care of a customer or to fulfill orders or follow up with all the errors that this lack of training or caring generates. I was accused of ordering the wrong thing they won't accept responsibility for their lack of professionalism at every level that I have encountered. I could never recommend this company they set me behind schedule weeks and weeks and I still have no working condiment pump but have been asked to pack up things and make returns and deal with fedex etc. I really needed this pump to fill small plastic pouches for a big order that has now been cancelled on me because I had to tell my customer it's on the way it's on the way. I got screwed royal by this horrible company! http://www.wasserstrom.com/ beware of this company! I have rarely complained about a company before