Georgina E.

My name is Georgina Eleuteri nick name Gina. When applying for an upgrade to the new Samsung 10 I was supposed to get 500-700 off it would actually be 500 because I didn't know changing one phone would give me a better discount which I would have on one of my phones. I was charged 50.00 month for an old tablet I don't even use. What that had to do with it I don't understand. They promised to give me back 400$ phone returns. As I got my bill on the phone they said it would come to 236.00 for both phones. That's what I paid on my last upgrade that took me two years to pay off. When I got my bill to my surprise it was 480.00 for 2 phones. That is a car payment I never would have expected this as final answer. When I called 3 days in row I was pushed from person to person and that includes being hung up on when I asked to speak to a supervisor. My old phones were trashed from all the software updates they did trying to turn a Samsung 7 to a Samsung 8. I'm distraught I don't know how I will be able to pay 480 month when a deposit was put down for about 250.00. When I spoke to every person they denied there being a buy one get one free or buy one get half off which I waited for to get a better price. Now my old phones have been returned there isnt a thing I can do. They straight up lied to me and I will show you themy contract. Sincerely. Gina Eleuteri