Georgie B.

I am going to point out some things here about Trade Me as follows:
1. They charge 8% success fees and they are very slow in getting back to you about any issues such as non-paying buyer and getting reimbursed or credited for fees. Takes forever and a day to even hear back from them about when you might get your fees back.
2. Navigating the site is old-fashioned and non-upgraded. It is like the guy who made millions made the site as fast as he could to sell it off and it has not changed much ever since.
3. The tools and menu selections are hard to use and not informative or user-friendly. Anyone using Trade Me will have to accept that the standards are low in NZ and so is Trade Me's standards. When you go through listing title options they are leaving out so many that it is hard to know if you even got the right title listing...
4. Another issue is that Trade Me allows traders with negative feedback to continually exists. You have no control who bids on your auctions and if you state those with no-negative feedback are only allowed to bid on your listings and place a clause in your seller's policies- good luck having Trade Me Enforce it- they do not. When it comes to taking your money, they are there but when it comes to getting back you money then they are not there and can take forever and a day to get back to you- the longer they hold your money, the more interest they make off of it.
5. the last issue I wish to mention is that their website on the computer and on the cell phone or not consistent. I cannot change a title of a listing by cell phone as the spaces allowed are not the same on cell phone as computer. This is just one of their many non-upgraded glitches. They also charge you to phone them per minute no matter if it is their mistake or not. Talk about poor customer service policies. They barricade you from contacting them easily and make you pay so you might do it by email.
Personally, I do not like Trade Me and find them non-modern and old-fashioned with low standards or poor customer service overall. I cannot wait till eBay comes into NZ as I would happily switch and their fees are lesser than Trade Me.
New Zealand only has consumer protection acts or acts for consumer or trading rights on paper and absolutely nothing to back up these claims. Basically, you have no rights in NZ. You can only sort out things by negotiation and good luck negotiating with Trade Me when not giving you back fees or removing traders with a hoard of negative feedback who continually remain on their site trading. These business practices are common in NZ and these came from England. Good luck!