Georgia R.

We booked our dream vacation for my husbands 50th birthday at a beautiful mansion in New Orleans. Two days before our arrival the homeowner called us and told us the property was no longer available but that he was moving us to a property just as wonderful. We had friends flying from all over the country to meet us in NOLA for the celebration so I had no choice but to take Frank the owner/CEO of Heirloom and an owner that also uses Homeaway at his word. When we arrived the home was dirty, dated smelled and smelled like mildew. There was one functioning toilet and shower for 10 people. I thought Homeaway would help us out since Frank put us in a home not even listed through Homeaway but all they told us is that they hope both sides come to an agreement. I have now been in contact with American Express and an attorney. Im beyond disappointed and angry. I dont think we will be using Homeaway ever again.