George Y.

END.com Not Valuing Customers
I had mistakenly placed a wrong order for a pair of sneaker from END.com in the UK. The sneakers received were in Boys Size instead of Adult. I'd thought UK 12 is an US 13. Long story short, I had to concur $66 dollars of return postage on a pair of $133 sneakers. When I reached out to Customer Service (David Baker) to plead forgiveness and in asking for a $66 credit to put towards future purchase. Guess what? Completely got shot down with a flat NO... Guess END is doing so well and that Customer Recovery is not within their vocabulary, especially to David Baker. Not going to be a sore loser but wanting to WARN consumers ordering through END. If that's the way they want to run their business, they will end up like their Company name...