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Graze took advantage of my situation when I was in a nursing home. They mailed packages for one year which I didn't receive & debited my account for $450.00. I was unaware of this until recently when my account was audited. They offered to refund $110.00, and expect me to take a loss for the rest. Once you sign up be careful and make sure the account gets cancelled or they will Bill you whether you receive the merchandise or not. I don't think this was what * had in mind when he founded the company. I plan to appeal to * & graze CEO * at the Richmond (UK) headquarters, as well as to the Federal Trade Commission. With a set up like this, it is conceivable that this would go on forever.
*Personal information redacted by admin
George Y.'s review of Graze earned 8 Very Helpful votes
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Hi George. We understand that you are disappointed. We absolutely agree that it's crucial for a customer to cancel an order if it's no longer required. This can be done online (instructions in our FAQs) or by dropping us a quick email to hi@graze.com and we're always happy to help. If we aren't notified that a customer has moved or that the boxes aren't required then we will continue to send in line with the order placed with us to the address that was provided.