Georgette W.

I booked a property in May for a trip in August with VRBO/HomeAway, even paying for the full visit in advance. The property got double booked and I did not find this out until I got to Phoenix and tried to contact the homeowner to verify the address, an hour and 10 minutes before check in. Let me tell you that their Guarantee is a complete and utter joke. They want me to spend my time holding on the phone for them. They don't just put you in a property that is comparable or better (they put you in a dirty hotel frequented by vagrants) for two days and then they will find you another place. They want you to stay one place for two days, then get moved again. I don't know about anyone else but having to move all of your stuff around every couple of days is just stressful. There is just so much to do with the convention, taking care of my mother and the fact that I myself got sick while there, the stress caused by this "Book with Confidence Guarantee" provided by VRBO/HomeAway is something I will make sure I never do again. And yes, I will be letting everyone I know about this. Please feel free to let everyone you know, about this too!