Have been on the phone for over 3 hours between store and customer support. First customer support could not find me in the system. Finally once I got someone else, I told them my issue, they said hold on and I will fill out an order, they said they should take care of it. NEVER came back to the phone. So I went online to chat, they wanted to charge me for my issue on foam cracking. So I kept calling for a supervisor, on hold again going on almost 4 hours to talk. Finally hung up, no communication. I will not ever tell anyone to purchase a sleep number bed.