This place is nothing but a bait & switch operation. Placed an order for a Canon camera and picked expedited 2nd day shipping. Huge mistake. They sat on the order for three business days then emailed me stating that I had to call their sales rep to correct an issue with the order. The issue was that they wanted me to change the order to a model that would cost $200 more because the one ordered is an import (here is a hint, Canon imports all their cameras). The sales rep continues by asking "Are you going to use it within the USA, because it won't work here"... really? Interesting concept, a camera won't work within the US because it is an import (yet all Canons are imports). Then goes on to state that camera battery charger isn't compatible with the 110/120 volt system in the US. After about 5 minutes of their lies, they finally agreed to process the order and ship. Two business days later, they actually shipped. So five business days after the order, they actually processed it and shipped even thought they were paid for 2nd day shipping, they sent it on a Ground service that took three business days. Since when does paying for 2nd day Express shipping equal five business days to process and three business days on the shipment time itself? I should have read about their method of operation on the internet before ordering.