I've ordered four or more times from Zoro and each time the item arrived as expected. They have products that most are not stocked at retail stores and can be bought a local suppliers but they are not always local. They do not sell the cheapo stuff you can find HD or Lowes. Alway good quality and the prices are the same, sometimes less than the MSRP. I usually try to buy directly from the manufacture and get more product information but most do not sell direct and but if they do, Zoro is sometimes a little less and no extra charge for shipping over a certain $ order. Never are they more than Amazon and the products Zoro sells are usually shipped faster to the home than from Amazon. Most products I buy I do not need overnight and are not covered by Amazon Prime. I ordered an outdoor drain basin Sunday night, shipped on Monday, arrive Thursday via UPS, standard ground shipping time.