I have just read the reviews and was quite surprised to find how damming they were... I had to order a particular sani-flo also some weeks ago and they gave me the standard answer 2-5 working days,,. The next day I thought I better call the recipient to expect a delivery over the next few day., she said "it's here!" after that I actually sent a "thank you " to bargainplumbing so maybe I was very lucky or what? The reason I am writing this is I was about to make a second order but I will do the checking now... good luck all