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1 Review by george




After waiting for three months for a palette to arrive, I received an email saying my order was returned to Beauty Bay by the delivery courier. I payed extra for a tracking number on my order, which never worked, and communication between myself and Beauty Bay was awful. Emails were not replied to, and I received multiple notices asking how I liked my purchase when I still had yet to receive it.

Thankfully I am being refunded (albeit for a return I did not ask for), but I don't know if the refund includes the cost of the tracking shipping + overseas shipping fees. Maybe living in the United States has something to do with my awful experience, but the lack of communication I experienced over the past 3 months is something I've never had to deal with before.

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