George S.

I ordered shoes on 7/25 with a promised delivery of 7/29. On 7/30, my order was not even on record with FedEx yet, which meant my wait would be at least another week.

The delivery times stated on the website are misleading. Your credit card is charged almost immediately, but your order may languish for days or weeks.

I called customer service and attempted to cancel and get a refund. My request was denied. Later, a customer service rep contacted me and offered an alternative solution, and I finally received my order on 8/2.

The actual shoes? I like them. But dealing with their website and customer service was a battle.

I strongly encourage Asics to be honest about delivery times on their website. Otherwise, they're going to see more angry customers like the ones writing reviews here.