Pamela G.

I booked a flight and was able to get a good price from Justfly... then the surprises. The following day I discovered that I had been charged for flight insurance($471) which I had turned down when it was offered. There is no way I am paying that amount of money for a $1400 airplane ticket. I found better insurance at less than half the price through Travelex
JustFly also charged me for seating. Today the airline informed me that I did not have seats assigned. So why did JustFly charge me for seat assignments? It was only $11 but was completely bogus! There was an additional separate charge of about $59. And when I asked for an explanation was told that the charge was "part of the ticket price" There was no explanation other than "it is part of the ticket price" That was the entire explanation!
On my insistence, the flight insurance was cancelled and credit card charges reversed. And this is the only reason I gave them two stars.
The customer service reps all seemed to talk very fast and had thick accents and I felt it necessary to ask them to slow down and speak more clearly but there still may have been some communication problems.
Nevertheless, I think that JustFly looks like a company that has found a number of tricks to increase their profit margin. I just don't trust them.
I will keep my fingers crossed and hope that I am not met with more surprises. I'll be keeping in close contact with EVA Airlines... at least I know that they are reputable.