george j.

One of the worst home warranties for services, so far it has been over a month on my dishwasher repair. July 2nd, tech came out diagnosed the issue, ordered a part and scheduled the install of part. July 16, appointment was schedule from 8 am to 12 pm, called them at 11 am because no one had show and was informed they are on the way. At 12:30 they texted to say they are in route at 2 pm still no one and was rescheduled for July 27th because they didn't have any earlier dates. When July 27th came the tech came in and said he's not doing this and left. Called the service people, they rescheduled it for Aug. 5th. Well today's August 5 and no technician showed again, Called again and was told to reschedule it.

At this point I just want it to be replaced because this has been going on for a while.

Also called the service department today, they lady put me on hold but didn't notice she took me off and started talking about me in Spanish and not nicely either.

On Black Friday I was going to order an Ipad, but noticed the deal would change each time I chose the item to a speaker. So I reached out to the customer service to see what I should do and was informed to place the order.

I placed the order then a few days later was told it was a glitch in the system and I am not getting the iPad which I paid for. They states that I can order the iPad but I will not get the deal since it's passed the date. I Asked to speak to someone about this and the person said the issue is resolved and I'm SOL.

I feel this is unfair and the deal should be honored since I ordered it on Black Friday.