George H.

I am truly appalled by the buying teams' customer servicing skills and lack of respect for their customers time and money. I submitted a listing for an Hermés Birkin that I was looking to sell to them. While I was 100% honest and transparent of every aspect regarding my handbag for them which I did not receive the same courtesy in return. Following, them sending a quote for my handbag, I decided to ship it to them via next day air. Which was nearly $300+. I was the only one frequently checking in to make sure that my package had arrived and I was also told that the buying team would reach out to me if they needed more info. Long Story Short they declined the quote that they originally gave me due to an aspect of the bag that was described to them in my listing prior to me sending my handbag after their ignorant and unprofessional mistake and offered to send back my item via ground shipping which would take 3-5 business days to get back to me simply because they clearly did not READ, and or COMPREHEND my description in the listing. They never clearly gave me a reason for the decline of my item but stated that my bag "was authentic". Pure stupidity at its finest. I will no longer support nor speak highly or this company due to my un-called for, money wasting experience.

SELLERS BEWARE BEFORE YOU SELL WITH THIS COMPANY.