A few years ago, when I first started Ordering, I sent an email to Goutcure, and Jason answered and helped me with my order. I went on line to order on 12/4/17, and had a problems signing in, I remembered emailing Jason the last time I ordered, and went to my computer file, and sent a new email, Jason took care of my order very quickly. And my order is on the way. I have so many passwords, I never remember them.