Geoff N.

DO NOT USE THIS COMPANY IF YOU HAVE A PROBLEM YOU WILL NOT GET A REFUND I DIDNT AND NOW HAVE TO GO TO TRADING STANDARDS AND SMALL CLAIM COURT. I can only review if I score 1 star but I want to score 0

I ordered two samsung tv's on 1st February and was told they would take 3 to 5 days or possibly 7 days if it's not coming from their poole warehouse but from their other warehouse in Bristol which I thought was fair enough. After a week I was a bit concerned so asked them where the goods were to which they replied they had a confirmation of delivery for the 13th of February but this turned out not to be a delivery date but a date that the courier would contact me and then it could be another 72 hours to arrange a delivery date so I waited until the wednesday 13th then 14th and 15th nothing happened and I was not contacted by courier. At this stage I thought enough is enough and would like to cancel as they didn't keep their contract with me and I could get my tv's from Amazon next day if I got my refund. So I cancelled on the 16th February and they aknowledged my email and said they would sort this out.On the 19th February I suddenly find that they have passed a tv to arrow xl courier and completely ignored my cancellation, luckily I had the fore thought to ring arrow xl and make sure that they didn't send anything out and sent tv back to dc digital, whilst speaking to arrow xl i did wonder what it was they had waiting at their hub for me and asked them to inspect the parcel to see what it was I then found out that it was not my two tv's that I had originally ordered but in fact just a single tv I told them that they were under no circumstances to send it to me and send it back to Dc digital and another thing was that when i asked arrow xl where the tv was she said in their hub in birmingham nowhere near dc digitals warehouses in poole and bristol. They then said they would issue a refund on 21st February but not for the full amount they would retain £59.99 for delivery charge even though I had cancelled before they sent anything to arrow xl unbelievable.The refund would aparrently take 14 days from date of issue which was 21st February so I waited until the 5th March and emailed them and they assured me it would be with me by the 7th March nothing got returned to my bank today so I emailed them again and they said I had to email their refunds team so I did that twice today and eventually got an automated response saying they will get back to me within 48 hours I have responded to this by saying they have until 4pm tomorrow 8th March to action my refund or I go to trading standards. I wait to see what happens now but will definitely be contacting trading standards tomorrow evening and forwarding all the details...
I have since discovered this morning that go digital (DC gigital) have asked for my review to be taken down I wonder why that is, maybe they don't want people to see the truth about their company and hopefully trust pilot will have the sense to leave it on. Funny how they have time to respond to a trust pilot review but I have heard nothing today from them and emailed them several times so far, I can only imagine they are happy to let me go to poole trading standards later today and then bank/visa and court. They should concentrate on their customers instead of trying to block reviews about how bad their company is... I have now emailed both go digital and refund team and I am not getting any response so it's now time to contact national trading standards I think and Andy crossen white at poole trading standards and also my bank/visa... if that fails then the court.
Go digital (dc digital) emailed me on Tuesday to say they have issued the refund on Monday and it could take up to 48 hours, 3 days later still nothing in the bank account WHY AM I NOT SURPRISED this goes on and on...