My wife and I work together running small business in NJ. She was to fly to San Diego, California, from New Jersey for 5-day business trip recently. One day after she booked her trip, hotel and rental car through Priceline.com I found out that I have to be in San Diego also for few days. In order to fly together my wife's itinerary had to move to one day later, same for hotel and car reservations. She call Priceline.com and got on the phone with a representative (too bad she did not write down his name), who quickly and seemingly professionally changed everything for her with a $200 extra cost. He even sent email confirmation with her new itinerary. I also saw withdrawals of funds from the bank account. When we arrived to JFK airport on the date of our flight to San Diego I got my boarding pass right away, but it turned out that my wife's booking was not there... Airline rep could see original booking and its cancellation but there was no trace of my wife's new booking. None at all! In the end we paid extra to have a last-minute new tickets for my wife and we flew to and from San Diego in different airplanes and different airlines. Priceline never offered any explanation or even apology, not to mention reimbursement... We used Priceline before and did not have problem. But as they say, it only takes one... Priceline no more for us.