Genie K.

Terrible customer service!

We purchased 8 panels total (4 panels in each package). The panels were all significantly darker and shorter than as advertised on the website. Because the cost shipping both packages back was too much, we decided to return just one package.

We received a set of return instructions with the orders, so we followed them when we returned the panels the next day. However, it's been more than two weeks since they received our return as confirmed by the tracking number, but we still have not gotten our refund. During the two weeks, we have been in contact with them through multiple emails as well. Only when we called them did we get any helpful response. Apparently, the address -they- told us to ship the return package to in the instructions is different from their address! At first they implied it was our fault for shipping the package to the wrong place, but we had copies of their instructions. They told us to call back in the morning so they can contact their supplier and we still do not have our refund.