I made a booking on October 21st then realized we could not travel as planned. I called and cancelled the trip the very same day and was told that the money would be refunded within 3-5 days. On October 22nd, I noticed that, instead of refunding the money, they actually charged me AGAIN (over $1400 US)! I have made numerous phone calls and sent several emails, and have been told 3 more times that the refund would be in my bank in 3-4 days (which it never was). Very frustrating and expensive.