Gene P.

I HAD SEARS HOME SERVICES COME TO MY HOME TO REPAIR A 15 YEAR OLD CRAFTSMAN LAWN TRACTOR. REPAIRMAN WAS OK. HE SPENT AS MUCH TIME TRYING TO PROCESS PAYMENT IN FULL, AS HE SPENT DOING REPAIRS. HE TRIED TO PROCESS 3 DIFFERENT CHECKS AND ONE CREDIT CARD, ALL UNSUCCESSFUL. HE WOULD NOT LEAVE UNTIL THE PAYMENT IN-FULL WAS PROCESSED. 3 WEEKS LATER SEARS DECIDED I STILL OWED AN AMOUNT ON A CHECK THAT WAS UNSUCCESSFULLY PROCESSED. NOW THEY ARE THREATENING "COLLECTIONS AND ADDED INTEREST"! REPEATEDLY I'VE SPENT HOURS ON TELEPHONE AND COMPUTER TRYING TO RESOLVE THE ISSUE. TODAY, OVER 2 HOURS ON HOLD WAITING FOR A CUST REP TO ANSWER..