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I didn't even know what Graze.com was. My credit card got hacked and I was notified by my bank. I reviewed my bank statements and saw charges by Graze.com. Since I was getting a new card anyway, I told my banker about this unsolicited charge from Graze.com. Detailed review showed that they first charged my debit card $1.00. When that went through, they started charging me regularly. Luckily this occurred when my card was hacked for large amounts. My bank refunded me the charges and issued me a new card. Case closed right?
No! 3 months go by before I go through accounting and what do I see, biweekly charges from Graze.com for $13.99. I went back to the bank and complained that immediately after getting a new card number, Graze.com immediately is charging me regularly. My banker looks into this and apparently this year the government changed the banking laws to allow vendors such as Graze.com who set up accounts as RECURRING CHARGES, get your new card number from the bank and continue to bill you despite having cancelled your old card. The bank cannot refuse. They cannot stop Graze.com from charging you since they are not allowed to call the vendor directly. The bank has to work within their own divisions to place a stop on the vendor after you again have to get a new card number. The recurring charges are triggered but the amount, which for Graze.com is $13.99. This amount is placed in a pending status until Graze.com claims the cash. The bank does not even know who is charging the amount. If they try to stop the transaction, the vendor simply changes the amount to $13.98 or $14,01 and gets around any holds on transaction amounts.
This company is a total scam. I did not sign up for services nor was I even aware of their existence. Charging my account $1.00 as a test was totally fraudulent.
Do not ever allow anyone to set up RECURRING CHARGES because you will never get them to stop. The new banking laws in effect this year 2018 mandate the banks provide them with your new card number if you cancel the old card. You will never get rid of them. Any business that wants to set you up with a recurring charge account is illegitimate.
Tip for consumers:
this company is equivalent to Ebola virus infection. Stay away is the only way to deal with them.
Gene L.'s review of Graze earned 7 Very Helpful votes
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Hi Gene, we are really sorry to hear that you have been a victim of fraud, and that the fraudster used your card details to set up a graze account. We are always happy to help anyone who is affected in this way; you can reach us on hi@graze.com or via the contact page on our website (https://us.help.graze.com/hc/en-us/requests/new) and we always respond as quickly as we can. We will need some information from you to be able to locate the account and cancel the orders, so please do reach out and we'll be ready to help.