I ordered some supplements from them and got an email saying that it was shipped with a tracking link. A couple of days later I checked the tracking link and found that a label had been made but no package had been delivered to the Post Office. This went on for about a week after which I emailed them letting them know the situation. Got an automatically generated email back with the same link. After about 10 days they got back to me saying they did not know what happened but would re-fill the order. Five or so days later it arrived in the mail. All is well that ends well. I was afraid that they were not honest, but I just think that they have more business than they can handle and sometimes things get dropped.