It seems there is confusion w YOOX and another company. I have ordered shoes twice from YOOX.com. The first was 6 weeks ago - two pair for a total of $648. With standard shipping the well packaged box arrived within 3 weeks. Both were too large. I retained the box and placed the (free) return UPS shipping label. I dropped it at the local UPS store. One week later I received a full refund through my Paypal account. Last week I ordered two more pair with express shipping. They arrived yesterday and both fit perfectly. YOOX offers discounted prices of a huge variety of shoes... TopShop to highest end. Their phone reps are professional and friendly. This is now my absolute trusted go-to site. I feel really badly for them that apparently some sketchy company has nearly copied their name.