Gemma L.

Everything about my experience has been poor. The customer service, the lack of response, the inability to contact them aside from sitting on the phone waiting to speak to a inept customer service agent, the late delivery and lost delivery of multiple items from one order. I ordered 5 items from three different vendors, received one of the 3 (of which was exceptionally poor quality despite the glowing reviews). I asked to cancel the other items from the rest of the order and was told I couldn't because the items had been dispatched. For starters this list legal as under distance selling I am obliged to cancel any order up to 14 days of purchase which this was. Turns out the items had not been dispatched and Im still waiting for an order which I am simply going to return. Customer service were unhelpful. When I asked about returning the first delivery I did receive I was told they're not accepting returns due to coronavirus - surely that isn't even legal!? AVOID buying from this company at all costs. If I could give zero stars I would.