Gemma H.

I spent ages looking for a nice but moderately priced storage bed before i came across the *** - I opted for a nice pocket sprung mattress and the whole package came to about £350. I was impressed that the beds were available next day but as i work full time i needed to organised a day off to be in for delivery so arranged delivery for approx 2 weeks later. During that time I happened to check the T&Cs of the delivery service and noted that the service is meant to be a 2 person service but unfortunately were under no obligation to take the bed further than the communal door of a property! I live up 3 flights of stairs so this was quite shocking to read. I kept in mind that it would be a 2 person delivery and if i asked/offered a little extra they wouldn't mind bringing the bed up as I live alone. Boy was i wrong! I got buzzed by the courier demanding i meet him at the communal front door, he would only deliver to the outside of the communal door (not even in the lobby) and he was, in fact, alone. I asked for help getting the bed upstairs and offered the delivery driver money but was refused. I was forced to move an entire double bed and mattress up 3 flights of stairs alone - utterly disgusted.

After eventually getting the bed up to my flat (after an hour of trying), i set about assembling the bed (something I wasn't sure i would have to do given the description of the bed never suggested whether it would come as an assembled frame or not). The bed came in so many parts and a lot of places where screws were required did not have a marking or the start of a pre-drilled hole. By the end of the day I had an assembled bed - but aching muscles and hands that lasted 3 days. Although everything was done 'by the book' by the company - I wouldn't buy from them again.