Gemma F.

I ordered a Isofix car seat on the 10th of June. On the 14th, they emailed me saying the product had been shipped and supplied me with a tracking number through the delivery company Hermes. On the 16th, the tracking link they supplied me with, still wasn't working. I went on Hermes World, tracked the parcel, finally worked! But not for my postcode! Contacted Hermes and they confirmed the tracking number did not match my address. So I called Groupon, to only speak to the rudest, most unhelpful woman ever. Who continued to tell me it was coming to my address, and even confirmed the tracking number more than once. (Even though I knew something wasn't right!) I contacted Hermes again and thankgod I finally spoke to someone who went that extra mile and found my parcel... Groupon had been supplying me with the wrong tracking number since day 1. When the parcel finally arrived, the box was damaged. Overall I am very happy with the car seat, but the stress and nuisance of this purchase and the crap customer service, has made me choose to never buy through Groupon again! Wowcher all the way!