Reservations.com is one of the best Third Party agency that will give you full service, Customer Service gives them the best SERVICE as far as they can. Reservations.com is not a SCAM, as long as they reserve or book you a hotel room and they give you a confirmation they did there JOB very well. Just to educate every body we have to read all the policy of the property and all the things that listed before you reserve and not commit mistake and throw it to RESERVATION.COM