Gavin T.

On Sat 17th August I was looking for flights for 3 people to Canada in February 2020. I went on to Travel Supermarket and searched for the flights I wanted and added the filters I wanted including 1 hold bag each. I clicked through to what I thought was the best deal and booked the flights with Dream World Travel (DWT). When the booking confirmation came through it stated there was no baggage allowance. I called DWT and they said I had booked with no baggage allowance and said it was £75pp each way another £450 to take hold luggage! Having argued my case stating there was no prompt to add luggage - they refused to budge so I said I wanted to cancel our flights, which they informed me would incur a cancellation charge of £70pp! I managed to get this down to £50pp so £150 for absolutely nothing. To top it all off they are making me wait 20 working days to refund my money. Trying to get through to them to sort it out is like pulling teeth on hold for ages and passed around from pillar to post with no-one knowing what is going on.
AVOID AT ALL COST They are a total shambles. I don't book many flights so was a bit green but, reading reviews of this rip off company I am not the only one who has been scammed.
I was offered a £50 refund on 17th September - Guess what? Heard nothing from them since and won't reply to my emails or calls...