Member since December 2017
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FRAUD ALERT!!!! You will pay and never get your item
Everything professional to the point of payment (via western union) so you have no guarantee...I wish i checked reviews before hand. I had my items delivered to the warehouse( which pobably isnt one) and then was told it would be £176 to ship - I have decided to cut this as a loss and will not be transferring my money as i am almost 100% positive i will never receive my item! Just avoid!
Ok so my review is not as bad as everyone elses but they are EXPENSIVE to say the least - I can only talk about my experience from using the Hong Kong address
They use volume weight if its a small item as they cant make enough money from it so the price will often be higher than the item contained in it. They only use DHL from Hong Kong because its the most expensive shipping method (again to make money) What you have to understand is that they are a business and need to make money or it would be pointless offering the service - However the customer service team definitely need training on customer service and they should at least offer a cheaper alternative to DHL and maybe implement a fee structure so the charges are more transparent otherwise you feel you are getting ripped off.
Time wise, I felt my package was dealt with in a timely manner and all items were accounted for. Maybe they have worsened since i used them but it wasn't a harrowing experience like others have mentioned.
I will have something arriving in a few days and will update on my experience.
Package was processed the day it arrived at the Hong Kong Warehouse and I received notification - Logged in and checked.. No invoice included so the Estimated Package value was hiked up (Obviously. I sent the correct details and it was solved straight away. What I was shocked by was that my package arrived perfectly fine but they opened it and repacked it. I contacted Customer service who said it wasn't repacked even though there was pictures showing it was - after she realised this she gave me the usual spiel about it being repacked to reduce the shipping. NO! You repacked it to increase the shipping cost! I specifically spoke to my merchant and asked them to reduce the shipping size as much as possible and they did (with photo proof).
Quite disappointed in the tactics used to increase the cost. They weren't like that before but despite this, the service was quick and fast and I am currently tracking it with DHL now. All seems well
So just to sum it up, They are EXPENSIVE but aren't a fraudulent company buy any means, they just seem to be employing some really unethical trade tactics these days. They shouldn't as they would have a lot more customers and make more money if they stayed honest like they used to be.
Only use if you REALLY REALLY want the items you are ordering and are willing to pay anything to have them.
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