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Hi, I have been waiting for a good custom fit item for 2 months. They refused to make a 3rds bottom retainer. Talked to them and the whole 100% satisfaction is a sham. Really don't like how they are giving me a partial refund in the end. The said I can keep the top and I still get a 20 dollar refund after. I asked them if I could get a full refund and they said that I won't get anything because I used the whitening kit.
Tip for consumers:
Try and do research about other options before looking at this one. These retainers cost only 130 but feel like 3 dollars.
Products used:
I had a pair of two Essex plus retainers that they told me I had to return to get a partial refund. I needed the extra money to buy retainers from another place.
Gautham Y.'s review of Sporting Smiles earned 4 Very Helpful votes
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We have been selling retainers online since 2009 and make thousands of retainers every month. There is some truth and some lies in this review.
We have taken over 29+ phone calls (8 in 2 hours) from Gautham and 17 emails. Our product requires a good impression. We have sent impression supplies 4 times (2x putty and trays each time) to get a good lower impression. We never got a great lower impression. He is correct we didn't want to do a 3rd warranty on the lower and recommended going to a dentist to get the retainer made because of the difficultly of getting an impression. We recommended first switching the order to a single and giving a refund for the difference. (the upper was fitting fine) He didn't want to do that so we recommended a full refund. We sent a return label to cover all return shipping.
Offering a full refund and paying for the return shipping. There would normally make any customer happy. We tried our best to make this product work, but our process isn't for everyone.
Thank You,
SportingSmiles