Made the mistake - like a number of other people of buying an X Rocker gaming chair. I I had X Rocker Technical Support even send me a replacement control panel - that failed just like the original. I eventually contacted boysstuff when enough was enough. They were great. Arranged immediately for collection of the faulty chair and offered refund or replacement. I went for a Brazen chair. Sound have done my research properly at the outset. Brazen much better value for the money!