Have Used Uber several time to go to my daughters house, always charged about $25.00, on October 31, after getting and estimate of $21-$25, I was charged almost $50.00 each way! Double what it cost several times. 20 minute ride each way, no traffic. Can't call, all you can do is email! They keep replying they need more information, keep giving a detail description which was emails lasting almost an hour to write and still nothing! If you live in the Ny/Nj area contact ( Better get Verrcaro) channel 4, maybe they could do a story on this problem!