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CLOSE YOUR ACCOUNT WITH THEM ASAP!
My account had been hacked and someone else has used it to make a booking that has now cost me over £800 that I cannot get refunded. I spoke with one of their advisers who refused to help in any way and refused to even acknowledge that there had been any kind of security breach, despite me finding thousands of people online saying that the same had happened to them.
I will NEVER EVER use this website again and I have closed my account and I advise everyone else to do the same. Both their security and customer support is a complete joke and cannot be trusted at all.
Please do not waste your time on this appalling company.
Over the past year I have ordered some 30 items from them and around 90% of those orders have arrived either a week late or completely faulty!
Their customer service is an absolute joke and if I didnt know better I would swear that they were deliberately trying to antagonise their customers!
Their trade in prices may be slightly better than other companies but it is just not worth it for their awful service and 'Go stuff yourself' attitude!
Complete Thieving Con-Artists!
A whole month after I placed my order and it still has not been despatched, no response at all to my many complaints. They have stolen my money and, going by all of these other reviews, thousands of others, PLEASE AVOID AT ALL COSTS!
How are companies like this allowed to get away with it!
Complete Thieving Con-Artists!
A whole month after I placed my order and it still has not been despatched, no response at all to my many complaints. They have stolen my money and, going by all of these other reviews, thousands of others, PLEASE AVOID AT ALL COSTS!
How are companies like this allowed to get away with it!
Tip for consumers:
AVOID AT ALL COSTS!!!
Dear Gary,
We would like to apologize for inconvenience that we cause.
We have already contacted you personally by email, please check and reply to us.
Best regards,
Customer Service
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Empty.
Needed some help from customer service and flexibility. Got neither. Use someone else if you need...
I booked the Rio Design Copacabana Hotel for partner and I from 07/04/ to 14/04/2024.via...
Dear Gary,
Thank you your feedback.
We very much regret issue and are fully committed to resolving it to your satisfaction.
As for the issue you have raised.
Would you minding sending us your order number so that we can resolve the issue ASAP?
We apologize for any inconvenience caused you.
Sammydress Customer Service
http://www.sammydress.com/