Gary P.

I sent off a batch of my games weeks ago. I got an email saying "Trade Processed" on 23 March. Their terms and conditions say you will be paid within 10 working days of this and I was given a date of 6th April in an email reply to my first query. I was told that the delay was due to "a recent unexpected upsurge in cash trade-ins has quadrupled our workload over the last few weeks". By 14 April I had still not had my account credited. On emailing again I was told by the same agent that he had forwarded my query on to "our payments department who will investigate and if necessary expedite another payment". Five days later and still no payment. This time I was told that "due to some technical issue there is a backlog of missed payments which the accounts department are trying to work through manually." In fairness, my email queries were always responded to courteously and promptly but this is no way to do business.