It's sort of an OK povider of domain names, which I think is how it started out. But beware of the fine print and the empty promises by salesmen ready to say anything you want to hear just to make a sale. And it can be very confusing for inexperienced customers trying to set up their own websites. The prices seem cheap and one can usually negotiate good deals with the salesman, but the after-sales service sucks!
I have some domain names with them, but the real problem was with their hosting services. I ordered a Windows-based virtual-dedicated server for my mass emailing (to 40,000-strong client base). The salesman assured me that there would be no problems so long as I complied with antispam guidelines, which I do meticulously. He also offered me a great deal if I signed up for 3 years, which I did. I also purchased additional dedicated IPs so that I could separate my email campaigns, depending on the website/service offered.
Well, there were dozens of set up problems. The control panel on the website (actually, control panel*s* because there are different panels for different functions) is hopelessly confusing. I had to call the support line several times just to ask where the appropriate buttons were on the panel in question.
But the real kicker was when it turned out that I couldn't send out my mass email campaign. I had a really urgent campaign to go out, re-advertising a workshop to be held two weeks later, to be followed up with a reminder a few days before. The emails were rejected. I called up the support line and it took several days before I was eventually told that my email limit was only 500 per day.
I had to make a formal request to increase this (never mentioned by the salesman or in the terms & conditions, nor in any of the emails sent to me since)!
Another 3-4 day's delay, by which time it was no longer possible to send out the first email campaign - and so I had to postpone the workshop by 6 weeks (and then deal with a lot of angry customers who had already blocked off the necessary dates from work). I lost several thousand dollars in having to pay refunds, not to mention loss of good will from inconvenienced customers.
I explained the situation to one of the senior managers (Jeff) who wouldn't budge on allowing me to use my account as a mass emailer - despite having received plenty of assurances by the salesman (in writing) that I could do so. He eventually agreed to allow me to send 5,000 per day, and gradually increase it over several weeks so that they could monitor if there were any complaints. But it was too little too late. I could never have got the emails out in time and would have had to dispense with the last-minute reminder.
It was false economy on my part to try to go for a "cheap" service, but I was taken in by their slick website and sales patter. Luckily I found another provider (knownhost.com) who set up a new server for me almost immediately and I was able to shoot off my 40,000 emails over a 20-hour period. I could have done it more quickly than that, but I kept it slow so as not to trigger automatic antispam filters from big sites such as hotmail, yahoo and google.
To be fair to godaddy, they did refund me in full when I requested it. And I can understand their reluctance to allow just anyone to send out mass emails in case they are spammers.
Nevertheless, I was very clear about my intentions right from the beginning; and they could have been a bit more flexible for genuine customers... maybe they could have checked my campaign before granting permission for it to be sent out and then allowing me to build up a good 'reputation' over time...
It was a very costly waste of time for me and left a sour taste in my mouth.