Took a whole year to get a refund for a cancelled flight. Tried to tell us that because only the inbound flight was cancelled they would not refund the outward bound flight although there was no way to get home. ( Go figure)
Absolutely shocking service pass you from pillar to post and try to confuse issues.
Opodo received fill refund from airline within two weeks but then took them a whole year to refund us.
Don't waste your money it is not worth it. Not sure how they are still trading or why large airlines deal with these people as surely it's damaging for them to be associated with this poor excuse of a business who scam and rip people off.