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The G2A website promises full customer satisfaction and full refunds. However, after selling me a bad windows 10 activation key, the seller refused to refund, and G2A refused to help or refund. G2A and their sellers cannot be trusted.
User's recommendation: Stay away as they cannot be trusted to refund on a bad purchase.
Tip for consumers:
Stay away. They do not honor refund policy
Products used:
None
On Nov 21st I placed an order for a video/graphics card. The amount was over $400. They sent the order UPS ground, which took a week. On the day it was sent to be delivered (Nov 30th), UPS lost the package but would not confirm its loss. For 3 days UPS kept saying the package would arrive before finally admitting it was lost. On Dec 3rd I filed a lost merchandise claim with UPS, and on Dec 6th I filed with NewEgg. On Dec 9th UPS confirmed that the package could not be found and closed the claim. As of today (Dec 17th), NewEgg has still not refunded my money. I have called them several times, but I am constantly told they are processing the request. I CANNOT GET MY MONEY BACK!
Gary H.'s review of G2A earned 3 Very Helpful votes
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Hello Gary,
I am so sorry to hear that you have yet to receive your refund. Please send us an email over at wecare@serivce.newegg.com with your order number and a reference to this post so we can investigate this further.
Thank you,
Louis [Newegg Support]