Gary H.

I tried to make a purchase on the Aliexpress website. It would not accept my Visa Card so I cancelled the order. I tried to contact customer support which is supposed to be 24/7, after 1/2 hour of trying, I was not able to speak with a customer support person so I gave up.
When I went to appeal the transaction, it took me to a page asking for a picture of my credit card and a bank statement before I could purchase something from the site.
Order Number:
############
Reminder:
In order to validate your payment, please follow the instructions below and file an appeal. We will respond to your appeal in about 1-3 working days. Once your card/account information has been validated, you may go shopping on our site.
We would like you to submit:
Please upload files with pdf, jpg, jpeg, bmp and png formats (3MB max per file).

Identity Certificate

Identity Card, Driver License, Passport, etc.

Upload

Transaction source documents

At least one set of payment card and the bank statement

Upload picture of card

Upload picture of statement

Picture of card ending with ####

Never had to do this with any other online store.