Gary G.

Pickup Location - 8:30 AM
Hertz Car Rental
Address: Hardergarage Hilber GmbH, Hauptstrasse 4,3800 Interlaken, Switzerland
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Google Maps - Plus Code
MVJ6+R7 Interlaken, Switzerland
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Rest Stop Location (Lunch & Sightseeing) - 2 Hours or Less
Village
Borghetto Sul Mincio, Italy
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Google Maps - Plus Code
9P3F+CM Borghetto, Valeggio sul Mincio, Province of Verona, Italy
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Drop-off Location
AC Hotel Venezia
Address: Rio Terà Sant'Andrea, 466,******* Venezia VE, Italy
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Google Maps - Plus Code
C8P9+W7 Venice, Metropolitan City of Venice, Italy

$967.10 USD

I'm writing this review in hopes that the word will get out that this company is a fraudulent organization and hopefully warn consumers not to hand over their money. This organization needs to be shutdown. Like many others, I have been trying to obtain a refund for unfulfilled travel services over the past 1 year. I purchased travel via GetTransfer.com in January 2020. We had to cancel our travel plans in March 2020 due to COVID-19 travel restrictions to foreign countries from the USA. I filed for a refund in March 2020 in the amount of €849 ($967.10 USD) (legally within the cancellation period allowed). As of today, GetTransfer.com has failed to provide a refund. They continue to provide false information and excuses regarding issuing a refund. I've filed complaints with the FTC and IC3 consumer agencies. I filed a complaint with the Better Business Bureau (BBB). GetTransfer.com has failed to respond to all of the complaints. The BBB informed me that many consumers have filed complaints and they currently have a "F" rating. I've also filed a complaint at the Stockholm Chamber of Commerce in which they claim to be a member. I've come to the conclusion that I'll never get my money back. I've consulted with an attorney and they told me that GetTransfer is structured in a way that would cost thousands of dollars in arbitration fees and furthermore would probably end up nowhere since they're main operations are in Hong Kong.