Gary F.

This Review is for the Airway Heights Washington location.
I took my Black 2011 Camaro SS to this location, and it got noticeably scratched from front to back and top to bottom. I was made aware of the opening of this location from a friend, and I typically take my vehicles to the Mr. Car Wash on Division in Spokane and have no issues there.
I have always had great luck using the Mr Car Washes in Spokane, so when I heard that one had opened near my work I thought I would try it. I went there after work and it was dark, even so, I could tell that there was some maring when I dried it off with my micro fiber towels. I go to work in the dark and go home in the dark due to my hours, so I didn't see my car in the light until two days later. I took my car over to the car wash in order to show the manager and he made me feel like I was trying to take advantage of them by bringing it to their attention. I told him that I didn't want any paint work done but it definitely needs cut and buffed. I have worked at an auto auction for 21 years, and previous to that I was a car painter for 18yrs. I am very meticulous about the care of my car. The manager looked all over my car and noticed there was two minor scratches that went vertically, and he said that those were not consistent with the way the wash brushes go. I told him that my car is not perfect and the scratches that go horizontally from front to back was put there by his car wash. He kept wiping his hands over my car and I had to ask him to stop because he was wiping dust over my paint and scratching it even more. He kept going back to those few scratches that were on my car prior.
Please look at the pictures. It is very clear that their equipment is what damaged my vehicle. I hope very much that Mr Car Wash steps up, does the right thing, and fixes my car.