Gary E.

Customer service may seem nice and helpful, but they have no intention of helping to resolve problems. They do not return calls and give wrong information just to get you off the phone. This caused a delay in cancelling an order which resulted in a 20% restocking fee and return postage totaling $361 and a bill from UPS (supposedly free shipping?) of over $900. The company doesn't stock anything, they try to drop ship from the manufacturer, they have bad relationships with these manufacturers, which causes a lack of communication and Critical Tool blames everyone else for their inadequacies and problems they cause. Use another company, or you'll be very sorry. Ordered from ZORO, product came in one day and it was free shipping and no problems.