garyd818

Gary D.

Contributor Level

Total Points
80

1 Review by Gary

8/30/21
Verified purchase

I contacted iTechDeals support after a local Apple tech verified the battery on the MacBook Pro purchased through iTechDeals was defective. The company's email response suggested the charger, rather than the battery, was defective. I was directed to obtain, at my own expense, another charger. The repair tech, of course, had already determined the charger was working properly. The company, iTechDeals, then went silent - writing only to let me know that it appreciated hearing from its customers.

I've made a demand for reimbursement of the $29.99 I spent to purchase a replacement battery. It's functioning as expected. It should be noted I also purchased a repair/service contract from iTechDeals when the MacBook Pro was ordered. The company has yet to provide me with a meaningful response.

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