Gary B.

Rude and incompetent. Bought a sofa from Grandin Road and paid for "white glove" service as we are in our 70's and the sofa is 84 inches and heavy leather. "White glove" means they set the sofa up. Well they left it on it's side and would not screw in the 6 legs and turn it over. Part missing for 1 of the wheels as well. Grandin Roadhas lodged a complaint with J. B. Hunt and are paying us to have someone come out and turn the sofa upright as J. B. Hunt REFUSED to send the driver and helper back k out and said we can wait 3-7 days til they can get around to it. If possible avoid this company. We will never purchase from Grandin Road again because this is who they use.

Waiting for Federal Express to pick up 2 boxes of food (50 pounds and 17 pounds) that were left on and in the street instead of being delivered up my driveway to the front door. Chewy advertises front door delivery and the labels are marked front door. A previous delivery was stolen because of being left in the street. Each time I call, the representative says I will hear back from a supervisor after they speak the Federal Express. I've never received a call. Now they can pay to have it shipped back and restocked. When it gets costly, maybe they'll revise their policy and actually contact Federal Express. I will no longer purchase from them. A $1000+ a year customer is apparently not worth it to them.