Beware! Stay WELL away from this company, We ordered a Fridge Freezer for well over £1000 which, unfortunately, we had to cancel. Over a month later, no refund, no answer to any emails, no answer to any phone mesages left.
On the very rare occasions that the phone was actually answered, the guys who answered (Frazer or Sam) were full of promises - usually finished with a 'leave it with me and I'll phone you back'. Suffice to say that they never have.
Since we payed with a Debit rather than a Credit card, the card company can do nothing.
We instructed our solicitors to contact them after 3 weeks had passed, They have had no response to their emails and letters.
We are contacting the bank to see if they can help, but if not, it looks like we will have to go to the Small Claims Court to get our money back, although it may be that the address they publish on their website is just as false as the rest of their organization.
Let's hope that anyappliance.co.uk have the funds for both the full refund that they have to give by Law - and our Legal costs too.
My best advice: Have nothing to do with this company.