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Member since May 2019

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1 Review by Gareth




I purchased a beautiful chefs knife in Germany from a shop that couldn't ship to Australia where I live
My American forwarding Company that I used regularly had a warehouse in Austria for all European countries
Going through check out there the prices were ridiculous, so after extensive research, I decided upon myGermany where the prices, services and reviews were the best

I joined up, got my knife shipped there instead of the one in Austria

Went through check out and was shocked at the increase in price to what I forecasted by their calculator! Wow not again I thought!

I just paid the high price and being very annoyed and disgruntled I wrote a letter of complaint to myGermany

A very prompt email was returned from Chris the CEO

It was hands down "the best", a most genuine, honest and sincere apology I have "ever" received or read anywhere in the world!!

All it was, was a clerical error in their system and the low acceptable price I had forecasted was indeed correct
And that they open parcels when receiving them to condense them down so you pay less!

Seriously who does that!

myGermany does

Chris immediately halted the shipping process and amended the correct low price

I have used many domestic and international shipping companies globally including forwarding companies and myGermany are hands down the worlds best I have encountered and the benchmark for all others to follow!

They started as a small family company and due to their leadership under their CEO Chris are way ahead of all their competitors...

Thanks myGermany!

Kindest regards Gareth

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Lindy E.

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