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GARETH M.

  • 1 Review
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Experience: Shopping

Member since June 2020

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1 Review by GARETH

6/26/20
Purchased some ram (32gb ddr4) When all 4 sticks were in the computer wouldn't boot so Ebuyer told me to send the faulty pack back to them and as soon as they received it they would send a replacement out. I got the email to say they had received it and now 5 days later still no sign of any replacement being sent out.
This is the second time I've had issues with faulty items and the lies they tell you on the phone.
Called them today to see if there was any update with my replacement and the person who spoke to me was like a broken record and was very patronising I think they need to send their staff on some sort of customer service training.
I no longer have any confidence in this company and they don't even deserve 1 star.
scottk101
Kat L. – Ebuyer Rep
Hi Gareth,
I am very sorry for the length of time it has taken to process your RMA and for any inconvenience this has caused you.
I would like to review this to see if there is anything more I can do to resolve this for you, so please can you email your RMA number to kat@ebuyer.com and I will be in touch to discuss this with you shortly.
Kind Regards,
Kat

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